Support and FAQ
Have a question or a problem? Write to support@curvalo.app: we usually reply within a few working days.
Frequently asked questions
How do I delete my account?
In the app, open the profile settings, choose “Delete account” and confirm. Your profile, slip history and statistics are permanently removed. Your subscription does not cancel itself: cancel it in your App Store settings (Settings → your name → Subscriptions).
How do I restore my purchases?
In the app, go to settings and tap “Restore purchases”, using the same Apple ID you bought with. If the subscription does not show up, write to us from the email you created the account with.
The scan does not read my slip correctly. What can I do?
Try a sharp, well-lit photo that frames the whole slip without glare, or a full screenshot. If any data is still wrong, fix it by hand before saving; you can also enter the slip manually. If the problem persists, send us the screenshot at support@curvalo.app (blur any personal data you do not want to share).
A selection does not settle or has the wrong result.
Automatic tracking covers football and tennis; for other sports or markets not yet supported you can set the result by hand with one tap. If an automatic result looks wrong, write to us with the match.
How do I stop receiving emails?
Follow the instructions on the unsubscribe page.
Responsible gambling
If gambling is becoming a problem, the Italian national helpline of the Istituto Superiore di Sanità answers for free and anonymously on 800 558822 (Mon–Fri, 10am–4pm, Italian). Curvalo is for people aged 18 and over.